Frequently Asked Questions
Only top stylists are recruited from the best beauty schools, institutes and academies across North America and then trained in our advanced academy where they hone their skills in hair cutting, hair color, styling and finishing as well as the subtle art of guest care.
An experience at Ruiz Salon is beyond the normal salon visit….and we take great pride in caring for each one of our guests.
Ruiz West End
Located at the corner of 5th Street & Lamar Blvd – on the west side of the city in the West End business district surrounded by numerous retailers, galleries, boutiques and interior design resources. You’ll find us as the longest-term tenant next to the flagship Whole Food Market.
Located in the downtown business district and in the prestigious Seaholm Power Plant development. We’re located on the plaza level with other shops such as Trader Joe’s, True Food Kitchen, Optique, Toothbar and Healthy Pet.
Because your satisfaction is important to us, we will provide an amazing service but also recommend professional products for you to use at home to enhance your style and care for your hair. And while we know you’ll love your hair service, we also know it cannot last forever so we’ll get you set up on a consistent service regimen to care for your cut or color in order to maximize your investment.
We have street level parking located west of Lamar on 5th Street – between Baylor Street & Lamar Blvd.
Our salon’s physical location is on the northwest corner of the 5th & Lamar intersection across Lamar Blvd from the flagship Whole Foods Market.
We have covered parking available in the Seaholm Parking Garage on Level 1 located south of 3rd Street on Walter Seaholm Drive.
Parking is validated free for the first hour.
From their entry into our advanced training program our stylists hone their craft in one of our hairdressing specialties. Our team is committed to advanced training and understands the lifelong commitment to perfecting the art of cutting hair or adding dimension to hair through hair color or chemical work.
Not to be misunderstood as a level system associated with tenure, our pricing program is specifically tied back to advanced training, skill competency, and overall refinement of technical and artistic work.
Skill and ability always support pricing at Ruiz Salon.
As Stylists move from level to level their pricing for services will adjust accordingly.
2) Personal Items – We ask that you minimize the number of personal items that you bring along with you into the salon. We have a very busy, high energy environment and would not want to have you put any items at risk of being damaged or lost.
3) Appointment Arrival – All of our appointments are scheduled as efficiently as possible so please arrive 10 minutes early for your appointment in order to have the maximum amount of time with your stylist. Should you arrive late for your appointment we will perform the service to the best of our ability within the time you have scheduled.
Please note – Cancellation policy applies
If you would like to change hairdressers please do so within our salon….no need to go anywhere else. We’d rather you find someone on our team who will technically understand the services you’ve been receiving and how to adjust or pick up from where your last hairdresser left off.
Should you need an appointment and your preferred stylist is unavailable, you are encouraged to see an alternate stylist. Never fear for hair color services either as we have a detailed record of your color history complete with formulation.
The referral program is simple. You refer someone to us and when they visit the salon for a service, they will receive $20 off as a new guest and you will receive $25 to use towards any Aveda product purchase. The more you refer, the more you save!
Should you give us less notice than required or simply not show up for your appointment, the full service will be finalized with the credit card you keep on file with us for reservations.
We understand that emergencies and scheduling conflicts happen so if you miss your appointment or simply no show….if we fill the scheduled appointment time, you will not be charged for the missed appointment.
Please allow 24 hours for cancellation and rescheduling requests. If you cancel with less notice or simply do not show for your appointment, the service(s) will be charged to your credit card on file.
When you arrive for your appointment you are able to pay with any payment method you’d prefer.
This consultation is only required for new guests or guests new to this service.
This is a part of our customer care program. In order to ensure the services are safe for the guest, safe for the hair and safe for the skin we ensure the desired service can be performed within the range of normal risks. We will discuss service history, allergies, current side effects experienced from medications, etc…to make sure that there will be no surprises when the chemicals are applied to your hair and scalp.
Once this is determined and formulation worked through, we will then set up the specific service appointment for you. After which, you will not be required to have a separate visit for consultations from that point on.
- Minimize hair from going down your shirt/blouse
- Keep hair color and products from staining or soiling your clothing
- Keep collars and high neck lines out of the way of scissors
If you choose to not change into a service robe we need to remind you that we cannot be responsible for any of the above should they occur.