Policies

We understand that life happens, but as a courtesy to our Team and other Guests, we kindly ask that you provide a day's notice for a cancellation or reschedule.

• Last minute Cancellations and No Shows greatly impact our Stylists financially so adequate notice for schedule changes is key.
• If you are unable to make your scheduled appointment time, we ask that you contact us by 'closing of the day prior' to your appointment to alert us that you will be unable to make the scheduled day and time.
• Should you alert us the day of your booking, or simply not show up for your appointment, the service(s) will be finalized with the credit card you keep on file with us for reservations.
• We understand that emergencies and scheduling conflicts happen. However with enough notice we may be able to fill your booking. If we fill the scheduled appointment time, you will not be charged for the missed appointment.

Also please note that 'Texting' after hours or leaving a 'Voicemail' is not considered proper notice for a cancellation. You must cancel during operating hours for us to proactively manage your vacancy.

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